Petdshop deeply respects the privacy of our users (referred to as “user” or “you”). This Privacy Policy is designed to explain in detail how we collect, utilize, disclose, and safeguard your information when you visit our website www.petdshop.com, as well as any other media platforms, channels, mobile websites, or mobile applications associated or connected to it (collectively referred to as the “Site”). Please read this Privacy Policy carefully. If you do not agree with any of the terms outlined in this Privacy Policy, we kindly ask that you refrain from accessing the Site.

We reserve the right to modify this Privacy Policy at any time and for any reason. Any changes made to the Privacy Policy will be communicated to you by updating the “Last Updated” date at the top of this document. These changes or modifications will take effect immediately upon the posting of the updated Privacy Policy on the Site. By continuing to use the Site after the updated Privacy Policy has been posted, you waive the right to receive specific notice of each change or modification and are deemed to have accepted the revised terms.

We encourage you to periodically review this Privacy Policy to stay informed of any updates. Your continued use of the Site after the posting of a revised Privacy Policy signifies that you are aware of, agree to, and accept the changes made.

Collection of Your Information

We may collect information about you through various means. The types of information we may collect on the Site include:

Personal Data

This includes personally identifiable information such as your name, shipping address, email address, and telephone number, as well as demographic information like your age, gender, hometown, and interests. You voluntarily provide this information when filling out personal details or participating in activities related to the Site. While you are not obligated to provide any personal information, refusal to do so may limit your ability to use certain features of the Site.

Derivative Data

Our servers automatically collect information when you access the Site, including your IP address, browser type, operating system, access times, and the pages you viewed immediately before and after accessing the Site. If you use our mobile site, this information may also include your device name and type, operating system, phone number, country, likes, and any other information you choose to provide.

Financial Data

We may collect financial information related to your payment method, such as a valid credit card number, card brand, and expiration date, when you make purchases, orders, returns, exchanges, or request information about our services on the Site or mobile site. We store minimal, if any, financial information ourselves. All financial data is stored by our payment processor, PayPal, and credit card service provider. We encourage you to review their privacy policies and contact them directly with any questions.

Mobile Device Data

If you access the Site from a mobile device, we may collect device information such as your mobile device ID, model, and manufacturer, as well as location information if you grant permission.

Third-Party Data

We may receive information from third parties, such as personal information or network friends, if you connect your account to a third-party service and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys

You may provide personal and other information when entering contests or giveaways or responding to surveys.

Mobile Application Information

If you use our mobile site:

  • Geo-Location Information: We may request access to and track location-based information from your mobile device to provide location-based services. You can manage our access in your device settings.
  • Mobile Device Access: We may request access to certain features of your mobile device, such as SMS messages and social media accounts. You can manage our access in your device settings.
  • Mobile Device Data: We may collect device information (e.g., mobile device ID, model, manufacturer), operating system details, version information, and IP address.
  • Push Notifications: We may request to send you push notifications about your account or the application. You can opt-out in your device settings.

Use of Your Information

Having accurate information about you enables us to provide a smooth, efficient, and personalized experience. Specifically, we may use the information collected about you via the Site to:

  • Administer sweepstakes, promotions, and contests.
  • Assist law enforcement and respond to subpoenas.
  • Compile anonymous statistical data for internal use or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other promotional information.
  • Email you regarding your account or orders.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions.
  • Generate a personal profile to enhance future visits to the Site.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience.
  • Notify you of Site updates.
  • Offer new products, services, and recommendations.
  • Perform other necessary business activities.
  • Prevent fraudulent transactions and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you newsletters.
  • Solicit support for the Site and your purchases.

Disclosure of Your Information

We may share the information we collect about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

We may share your information if we believe it is necessary to respond to legal processes, investigate potential policy violations, or protect the rights, property, and safety of others. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, including our parent company and any subsidiaries, joint venture partners, or other companies under common control. We require our affiliates to honor this Privacy Policy.

Business Partners

We may share your information with business partners to offer you certain products, services, or promotions.

Social Media Contacts

If you connect to the Site through a social network, your contacts on that network may see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors for general business analysis or marketing purposes, as permitted by law.

Tracking Technologies

Cookies and Web Beacons

Petdshop may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and our mobile site to customize and improve your experience. Your personal information is not collected through tracking technology when you access the Site. Most browsers accept cookies by default, but you can remove or reject them. However, this may affect the Site’s availability and functionality. Web beacons cannot be declined, but you can manage cookies in your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising

We may use third-party software to serve ads, implement email marketing campaigns, and manage interactive marketing initiatives. This software may use cookies or similar technology to manage and optimize your online experience. For more information about opting out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may partner with third-party vendors to use tracking technologies and remarketing services on the Site to analyze and track user behavior, determine content popularity, and understand online activity. By accessing the Site, you consent to the collection and use of your information by these vendors. We do not transfer personal information to these vendors, but you can visit their opt-out tools if you do not want information collected by tracking technologies.

Be aware that getting a new computer, installing a new browser, upgrading an existing browser, or altering your browser’s cookie files may clear certain opt-out cookies, plug-ins, or settings.

Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you leave the Site using these links, any information you provide to third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing information to any third-party websites, review their privacy policies and take necessary steps to protect your information. We are not responsible for the content or privacy and security practices of any third parties.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we take reasonable steps to secure the information you provide, please be aware that no security measures are perfect, and no method of data transmission can be guaranteed against interception or misuse. Therefore, we cannot guarantee complete security if you provide personal information online.

We securely collect personal information such as credit card numbers on pages secured with SSL technology.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under 13, please contact us using the information provided below.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As no uniform technology standard for recognizing and implementing DNT signals has been finalized, we do not currently respond to DNT browser signals. If a standard for online tracking is adopted in the future, we will inform you about that practice in a revised version of this Privacy Policy.

WooCommerce

Our store is hosted on WooCommerce Inc., which provides us with an online e-commerce platform to sell our products and services. Your data is stored through WooCommerce’s data storage, databases, and the general WooCommerce application on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, WooCommerce stores your credit card data, which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the transaction, after which it is deleted. All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, which includes brands like Visa, Mastercard, American Express, and Discover. These standards ensure the secure handling of credit card information by our store and its service providers. For more information, please read WooCommerce’s Terms of Service or Privacy Policy.

Options Regarding Your Information

Account Information

You may review or change the information in your account or terminate your account at any time by:

  • Logging into your account settings and updating your information.
  • Contacting us using the provided contact information: [email protected].

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, or comply with legal requirements.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us through the contact page. If you no longer wish to receive communications from third parties, you are responsible for contacting them directly.

Cookies in Use on This Site

Cookies and How They Benefit You

Our website uses cookies, as almost all websites do, to provide you with the best experience possible. Cookies are small text files placed on your computer or mobile device when you browse websites. See our list of cookies used as of May 25, 2018.

Our cookies help us:

  • Make our website work as expected.
  • Save you from logging in every time you visit the site.
  • Remember your settings during and between visits.
  • Improve the speed and security of the site.
  • Continuously improve our website for you.
  • Make our marketing more efficient, helping us offer our services at competitive prices.

We do not use cookies to:

  • Collect personally identifiable information without your express permission.
  • Collect sensitive information without your express permission.
  • Pass personally identifiable data to third parties.

You can learn more about all the cookies we use below.

Granting Us Permission to Use Cookies

If your browser settings are adjusted to accept cookies, we take this and your continued use of our website to mean that you consent to our use of cookies. If you wish to remove or not use cookies from our site, you can learn how to do this below. However, doing so may mean that our site will not work as expected.

More About Our Cookies

Website Function Cookies

We use cookies to make our website work, including:

  • Making our shopping basket and checkout function properly.
  • Determining if you are logged in or not.
  • Remembering your search settings.
  • Showing you which pages you have recently visited.
  • Allowing you to add comments to our site.
  • Remembering if we have already asked you certain questions (e.g., if you declined to use our app or take our survey).

There is no way to prevent these cookies from being set other than to not use our site.

Visitor Statistics Cookies

We use cookies to compile visitor statistics, such as how many people have visited our website, what type of technology they are using, how long they spend on the site, and what pages they look at. This helps us continuously improve our website. These analytics programs also tell us how people reached our site and whether they have been here before, helping us allocate resources more effectively.

Advertising Cookies

Cookies are widely used in online advertising. Neither we, advertisers, nor our advertising partners can gain personally identifiable information from these cookies.

Remarketing Cookies

You may notice increased adverts from sites you have visited. This is because advertisers, including ourselves, pay for these adverts. The technology to do this is made possible by cookies, and we may place a remarketing cookie during your visit. We use these adverts to offer special offers and encourage you to return to our site. The process is entirely anonymized, and you can opt out of these cookies at any time.

Affiliate Cookies

We have partners who promote our service on a success-only basis (i.e., we pay them commissions on sales). Cookies are required to allow us to reward these partners, and these cookies are usually provided by specialist companies (known as affiliate networks). Neither we, the networks, nor the partner advertising or recommending our services can identify you personally. We ask you to support us by allowing these cookies, which ultimately help us offer you our services at competitive prices. Our affiliate cookies are provided by: [List of affiliate networks, if applicable].

Turning Cookies Off

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after the period listed in the table above.

You can find more information about cookies at the ICO website and Google Cookie Policy.

If you have any queries, please contact us.

Address: UNIT D07, 8/F, KAI TAK FACTORY BUILDING PHASE 2 99 KING FUK STREET SAN PO KONG KOWLOON HONG KONG

TEL: +852 68321182

Email: [email protected]

Working Time: Mon – Fri 08:00-17:00 (UTC+8)

On business days, we will respond to you within 24 hours.